The goal achievement report helps to keep track of your goal fulfillment. Use this report when goals have been set on the key areas measured with Loopon.
The difference between the set goal and achieved score is displayed for each area, as well as the score change from the previous time period in brackets. As shown in the example below, brackets can be shown in red or green indicating if there's been an improvement or not.
The previous time period stretches from the day before your chosen time interval and back in time the same amount of days as the chosen time interval. For example, in the picture below, the chosen time interval is 'Rolling 90 days' (exact dates in the below image are: 2024-11-02 to 2025-02-10. The comparing period (shown in brackets in the report) is then automatically showing results for the 90 days before that chosen period: 2024-08-03 to 2024-11-01. The exact dates are for both period are shown when downloading the report.
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Activity shows your activity score, read more here.
- Average days to close issues will help keeping track of how quickly your hotel's team reads feedback and marks it as Done or Discarded. In the picture below, the number in brackets is green since the average days to close has dropped by 87.5 days, and the lower the better for this metric. Read more here.
- % promoter/passive/detractor replies shows the percentage of promoters, passives and detractors that have gotten an answer back from the hotel. This way, you can keep track of, for example, that all your unhappy guests (detractors) actually gets a response to their negative feedback. Click here for an explanation of the terms promoter, passive and detractor.
Average Days to Close Issues
We suggest that you aim at keeping this number at 2 (or lower), so that guest's feedback are handled within two days. To close an issue means changing its issue status to Done or Discarded
Note: for issues that are re-opened for some reason, for example if the guest replies to an e-mail you sent them, the time to close issue will be calculated from when it was first opened until when it was finally closed the last time - that is the total time it took before the issue was handled.