How to work with the results

Reports

• Custom Ordered Reports (automatic reports sent via email)
• Correlation (Chain Hierarchy)
• Management Overview (Chain Hierarchy)
• Activity (Chain Hierarchy)
• Activity Benchmark
• Reports Tab - Overview

See all 18 articles

Search & Filters

• Saving a search
• Search Filters for Feedback and Reports
• Creating a Saved Search Based on Floor Number
• How to filter feedback from a specific/single checkout date or date interval
• How to filter feedback based on keywords
• How to filter feedback for a certain room number

See all 8 articles

Understanding reputation

• Reputation Tab - Overview
• Reputation KPI's
• Understanding Online Ranking in Loopon
• Why is my reputation score not adding up?
• Special case: Calculation of KPI 'New Reviews' for Tripadvisor
• Calculation of response rates for reviews

Setting and following up on Goals

• Goals
• How do I set goals?
• Goal Achievement (Individual Venues)

Compsets

• Competitive Benchmarking (Comp set)
• Competitive set KPI's

Understanding report calculation

• NPS Chain level
• Home Tab - Overview
• How the Score for Multiple Choice Questions is Calculated
• Activity score calculation
• Creating Search Groups (comparing groups in the reports)
• How is Weighted Average calculated?

See all 10 articles