Instead of a single generic report, every manager now gets a role-specific view of guest experience performance. A General Manager sees overall health and strategic drivers. A Front Office Manager sees reception performance and F&B Manager sees breakfast and restaurant impact. Same data, different relevance.
What you get in one place:
- overall performance: NPS and reputation score trends
- operational drivers: correlation showing what actually moves the score
- qualitative context: guest comments tied to departments
- guided actions: prioritized insights instead of raw feedback
This turns experience management from reporting into management. You don’t just know the score, you know why it moved, who can affect it, and what to do next.
The goal isn’t more dashboards.
It’s fewer meetings about “what’s going on?” and more decisions about “what are we changing today?”
We have created this dashboard to lower the time needed to be spent in Loopon for department managers and staff - instead freeing up time to take care of your guests and have insights as talking points in management meetings.
IMPORTANT FIRST STEP
Before using the dashboard for the first time, please make sure your property is set up with the correct Type and Sublevel Type in Settings.
If you are a hotel, select Hotel as the main type.
Then choose the appropriate sublevel type (e.g., luxury, budget, boutique, airport, etc.).
(You will only be able to choose ONE sublevel at the moment, so please chose the most accurate one. Remember that sublevels can be changed over time.)
These selections are important, as they determine how your benchmark comparisons are displayed in the NPS section.
ROLE BASED OVERVIEW
One of the key improvements in the new dashboard is the ability to switch between a full property overview and role-based views tailored to different responsibilities.
All data remains fully accessible, nothing is hidden. The role selection simply helps you focus on the insights most relevant to your current perspective.
The dashboard updates dynamically based on both the selected time period and chosen role, ensuring you always have the right context for decision-making. You can switch between roles at any time, and the system will remember your last selection, so you always return to “your” preferred overview when you log in.
For now, the roles are predefined. However, we recognize that these may not fit every need. In future iterations, you will be able to create fully customized dashboards, allowing you to define your own views and select the KPIs most relevant to you.
NPS
The NPS graph provides an at-a-glance view of your overall score, with colored segments illustrating the distribution of promoters, passives, and detractors.
Hover over the graph to see exact percentages and the number of guests in each category. You’ll also see how results compare to the previous period - based on your current date selection in the dashboard.
BENCHMARKING
Compare your NPS against up to two different compsets. Available options include the Loopon compset as well as geographically based compsets.
Hover over the graphs to see details about the selected compsets and how they are defined.
You can select a maximum of two compsets at a time to ensure the graph remains clear and easy to read.
HIGHEST IMPACT
This graph highlights the areas with the greatest impact on your overall score, based on correlation.
Correlation indicates how strongly each part of the guest experience is related to your overall result (e.g. NPS). The longer the bar, the stronger the relationship—meaning improvements in this area are more likely to drive overall guest satisfaction.
Hover over each bar to see the exact correlation score.
This view is not about current performance, but about where your efforts will have the most impact. Use it to prioritize actions that are most likely to improve the overall guest experience.
For a deeper dive into your Correlation, go to Reports or read more about it here.
INSIGHTS
The Insights section highlights what matters most right now, tailored to your role. It is designed to act as a guide and a starting point for discussions, helping you prioritize the areas that will have the greatest impact on your operations.
Insights are generated using comments from surveys and online reviews, where the system analyzes themes, patterns, and trends. This allows you to quickly understand what is driving your results—both positively and negatively—without needing to manually go through large volumes of feedback.
All insights are based on data from the last 30 days, regardless of the selected time filter. This ensures that the focus remains on recent trends and current customer sentiment, so you can take timely and relevant action.
You can actively work with insights by marking them as Started when you begin addressing them, and setting them to Done once the change has been implemented in your operations. This helps you track progress and maintain accountability.
Additionally, you can use the thumbs up or down to provide feedback on each insight. This helps train the system over time, improving the relevance and quality of future insights and recommended actions.
ONLINE REPUTATION
This section shows your combined online reputation score for the selected time period, along with separate scores for each OTA/online source. All results are compared to your chosen compset.
The OTA breakdown includes only the review sources currently connected to your Loopon account. If you notice that a source is missing, please contact support at support@loopon.com and we’ll help you get it set up.
LATEST COMMENTS
In the right-hand column, you can view the most recent comments for your property. Use the filters to display specific sources, such as OTA reviews or Loopon survey responses.
These filters apply only to the comments shown here and do not affect the rest of the dashboard. For example, excluding Loopon comments will not impact your NPS score. Please also note that the Data Sources selector in the top-right corner of Loopon does not affect the Dashboard, as the Dashboard uses its own logic for combining and displaying data.
The questions shown (e.g. room rate fairness, breakfast etc.) will also adapt based on the selected role, ensuring the feedback is relevant to your current perspective.
KPI SECTION
The KPI section displays your current score based on the selected time period, giving you a quick view of how performance is tracking.
If a goal has been set, it is shown as a small black line—making it easy to compare actual performance against your target. KPIs are color-coded for clarity: green indicates you are above target, red indicates you are below, and blue indicates that no goal has been configured.
A trend arrow shows how the KPI has developed compared to the previous period, based on your current date selection in the dashboard header.
To add or update a goal, go to Settings → Goals.
If a KPI is not displayed, it may not be included in your survey setup. In that case, please contact support@loopon.com or your Customer Success Manager for assistance.
VIDEO TUTORIAL
See a video tutorial of the dashboard here 🎥
CLOSING
We hope you enjoy exploring the new dashboard and the enhanced insights it provides. To get the most value, we encourage you to actively work with the data and use it as a foundation for continuous improvement of your guest experience.
This is just the beginning. The dashboard is version 1, and we will continue to evolve it with new features and refinements over time. Stay tuned for what’s next.