The Snippet feature allows you to create a customised signature that can be used in addition to the reply templates or AI answers. The editor makes the response look a bit more personalised while it saves you the time of adding your personal details.
Creating a Snippet
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Click on New Snippet
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Set Up Your Snippet
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Language: Select the language for your snippet
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Name: Give your snippet a descriptive name
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Play around: change style of text, formatting, add colours until your satisfied.
- Click Save Snippet
Your snippets can then be found and used when replying to feedback on the Feedback tab:
Using a Snippet
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When replying to a guest in the Feedback tab, your saved snippets will appear when you click the Reply button (see image below).
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Click on the "code icon" and select the appropriate snippet that you wish to add in each reply