The Unhandled Feedback Report will automatically remind you through e-mail whenever you have issues with issue status marked as Unread, Open or Delegated more than 48 hours after you received the feedback. Use this report to ensure that no guest feedback is forgotten. If you do not have any active issues, the report will not be sent.
Note: If your hotel are using Loopon's Reputation Management Tool, unhandled feedback from TripAdvisor, Booking.com and Hotels.com will be included in the report.
Explanation of Report Elements
- The header of the report shows the number of unhandled issues for the hotel from which this report was sent.
- The feedback header displays the source of the feedback (email questionnaire from Loopon or the OTA source) and when the feedback was received.
- This box shows either the guest's answer to the NPS question, or the overall rating from the OTA source.
- This box shows the guest's name and email address if provided.
- Here you can see the guest's booking details.
- This box shows the guest's answers to the multiple choice questions.
- In this box you can see the text feedback provided by the guest.