Best practices - OTA Connections
- Responding correctly to online reviews ('Reply from Hotel to Guest')
- How to ensure we have responded to all online reviews from the last 30 days (quality check your online Response Rate)
- Feedback Tab - Overview
- Review Site Connections
- Responding to negative feedback
- Reply button is greyed for a review
Working with Conferences & Events
Sending survey
How to work with feedback
- Using Data Sources
- Reputation collection and sources
- Reply Templates
- Push report: Unhandled Feedback Report
- Notifications & Escalations
- Snippets