This page gives you a detailed overview of the reviews sites that Loopon collects your hotels/organisations online data from. Check this page once you get started with Loopon to make sure that all the links for your hotel/-s are correct and just let us know if there are links that are missing so that we can help you add them.
How to read this page
All the sources that are listed in the column Source Name are sources that Loopon can collect data from. If a source has a link next to it, it means that Loopon is actively collecting data for your hotel from this page.
How sources are added
When you/a new hotel starts using Loopon, we initially add your hotels Tripadvisor link to the system. With the help of this link, Loopon can automatically identify your hotel on other sources (Hotels.com, Agoda, Expedia etc.) so that they are added to the system automatically. Therefore it is important to check this page 1-2 months after getting started with the system to make sure that we have connected all channels that you are active on. Otherwise, let us know!
How to check that the link is correct
Select the channel on a row (example Agoda) and then click on the link that is shown in the lower section of the page.
What do I do if a link is incorrect?
Send an email to support@loopon.com informing us about the hotel name and the source that is incorrect, and most importantly: make sure to send us the correct link to the hotel's page.
Authorize connection to Booking.com, Google or Facebook
These 3 channels require an extra step to start collecting data and to allow you to respond to these reviews directly on the Feedback tab in Loopon without being redirected to the third party channels own page. In order to do that, follow these steps:
1. Click on each channel: Booking.com, Facebook and Google.
2. In the lower section that opens: click the button 'Login' in the bottom right corner.
3. Follow the instructions for each channel to authorise the connections correctly.
4. Quality check that these fields are now showing:
- Response Connection: 'Connected as: Name of the connected account'
- Connection Health: marked with a green icon and: 'Your XX connection seems valid and enabled to retrieve reviews'