Introduction
Loopon is committed to maintaining the integrity and transparency of guest feedback. Reviews play a crucial role in helping hotels improve their services and providing future guests with authentic insights. To ensure fairness and reliability, Loopon follows a strict policy regarding the deletion or removal of reviews.
When can a review be removed?
Loopon does not delete reviews simply because they are negative or critical. However, we do recognize that certain reviews may violate ethical guidelines or legal requirements. Reviews may be considered for removal only in the following circumstances:
1. Offensive or inappropriate content
Reviews containing hate speech, discriminatory language, or offensive remarks targeting individuals or groups based on race, gender, religion, nationality, disability, or sexual orientation will not be tolerated.
2. Threats, harassment, or personal attacks
Any review that includes threats of violence, harassment, or direct attacks on staff or other guests will be subject to removal.
3. False or misleading information
If a review is proven to contain demonstrably false claims that could mislead other guests, it may be flagged for investigation and possible removal.
4. Privacy violations
Reviews that disclose personal or confidential information, such as full names, personal phone numbers, or private email addresses, are not allowed and will be removed.
5. Spam, promotion, or self-promotion
Reviews that are clearly promotional in nature, contain excessive links, or attempt to advertise competing services or businesses will not be permitted.
6. Illegal content
Any review that promotes illegal activities, including fraud, drug use, or other unlawful behavior, will be removed immediately.
7. Fake or manipulated reviews
Reviews that are suspected to be fraudulent, such as those written by competitors or hotel staff posing as guests, are strictly prohibited and subject to removal.
Requesting a review removal
If you believe a review violates one of the above guidelines, you can request a review for removal by following these steps:
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Contact Loopon Support – Send an email to [support@loopon.com] with the details of the review in question.
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Provide justification – Clearly explain why the review should be removed and provide any supporting evidence if available.
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Review process – Our support team will investigate the request and determine whether the review violates our policies.
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Final decision – If the review meets the criteria for removal, it will be deleted. If not, it will remain published.
Conclusion
Loopon prioritizes transparency and fairness in handling guest reviews. We believe in upholding freedom of expression while ensuring that reviews remain respectful and constructive. Our review removal process is designed to protect the integrity of feedback while preventing abuse or misuse of the system.
For any further questions, please reach out to our support team at [support@loopon.com].