Push reports are automatic reports that are sent via email to chosen recipients on a daily/weekly basis. The purpose is to give Loopon users a summary of feedback from the day before/last days, alerts on unhandled issues, or a ready-made list with all guests that have requested that they want to receive news/offers from your hotel.
Currently available push reports
- Unhandled Feedback Reminder (sent automatically on Mondays - Fridays)
- Daily New Feedback (sent automatically on Mondays - Fridays)
- Weekly New Feedback (sent automatically on Mondays)
- Weekly Newsletter Signup (sent automatically on Mondays)
- Custom Ordered Report: only visible if you have other reports than above that you have ordered specifically from Loopon.
Adding new recipients
- Select one of the push reports in the menu Available Push Reports
- Click Add Recipient using the action button above to open report settings
- Optional: configure settings. Enable/disable content to be included
- Scroll down to Recipients section: Add name and email address
- Click Create
Removing recipients
- Select the push reports in the menu Available Push Reports
- Click Remove Recipient using the action button above to open report settings
- Click OK to remove the user
Custom Ordered Reports
Loopon can help you set up customised reports apart from the ones mentioned above. Let's say that you have a recurring search and report that you manually download from Loopon every day/week, then we can make sure that it's sent to you daily/weekly/monthly. Examples can be: if you want to receive Management Overview with all text comments from the last month on the 1st of every month. Or, setting up a department specific report to one of your managers: Housekeeping Manager would like to receive the scores and all text comments from the last week every Monday morning.
If you want these types of report, please contact support@loopon.com with your request so that support or Customer Success manager can get back to you with the price (a one time fee for the setup) . Make sure to include the most basic information such as:
- Content (which report/questions do you want to receive)
- Include text comments (yes or no)
- When do you want to receive it: daily/weekly/monthly/a certain date every month
- If daily/weekly: which weekday and time.
- What time interval should it include, e.g. YTD, MTD, last week/month.
- What breakdown do you want for tables: daily/weekly/monthly.
- List of recipients email addresses